Vestrend (“we,” “us,” “our”) operates the Vestrend seller mobile application, which allows registered sellers to create an online store, list products, manage orders, communicate with customers, and pay their platform commission on the Vestrend marketplace.
This Privacy Policy explains what information we collect through the App, how we use it, and the choices you have.
This policy applies only to the Vestrend seller app. Vestrend's separate customer app is covered by its own Privacy Policy.
Looking for the customer app instead? Read the Customer App Privacy Policy
1. Information We Collect
1.1 Information you provide directly
- Account registration — When you register as a seller, we collect your email address, phone number, password, first name, last name, and store name (shop name), and optionally a store description. Sign-in is by email and password; there is no social or third-party login option in this App.
- Profile information — After registration, you may update your store logo, store name, store description, first name, last name, and phone number.
- Product listings — When you create or edit a product, we collect the product name, optional description, base price, optional compare-at price, stock quantity, quality/standard classification, category, and product images (a main image plus up to 10 additional images). You may also create product variants, each with its own name, price, stock, quality, status, and images.
- Coupons you create — You may create your own discount coupons for your store (code, discount value, validity period, usage limit). These are your own promotional codes, not personal data collected from customers.
- Commission payment verification — Your platform commission is paid outside the App (via CCP/postal transfer). To confirm payment, you upload a photo of your payment receipt within the App. No amount, reference number, or date is separately entered by you — only the receipt image itself is submitted.
- Customer communication (chat) — The App includes in-app messaging with customers. We collect and store the text content of messages, sender and recipient identifiers, timestamps, and read status.
- Delivery partner integration — If you connect a delivery/shipping partner, we collect and transmit your partner API key and store ID to enable that integration.
Important note on photo metadata: photos you upload (including receipts and product images) are compressed before upload but may still retain embedded metadata from your device's camera, such as the date and, if location services were enabled for your camera app, GPS coordinates. We recommend not enabling location tagging on photos you upload if you prefer this information not be included.
1.2 Information we receive about customers, through your use of the App
When a customer places an order with your store, the App receives order and customer information from Vestrend's platform in order to let you fulfill the order. This includes the customer's first and last name, phone number, delivery address (address line, state/wilaya, commune, postal code), and the products/quantities ordered. The App's order screens display your customer's name, phone number, and delivery location to you.
If a customer leaves a review on one of your products, we display the reviewer's name and profile picture alongside their review and rating.
1.3 Information collected automatically
The App does not use analytics, advertising, or crash-reporting tools, and does not transmit a device identifier. Standard technical information (such as your IP address) is visible to our servers as part of any secure network connection, consistent with normal industry practice, but is not separately collected or used by the App itself.
Your selected app language is sent with each request to ensure content is delivered in your preferred language (Arabic, English, or French), and your language and theme preferences are stored locally on your device.
Business analytics: the App shows you your own store's performance — such as average order value, best sale amount, your average customer rating, review count, and your top-selling products. This is calculated from your own store's data and is visible only to you.
1.4 Information we do not collect
We do not collect a national ID, business license, commercial registration number, tax ID, or bank/payout account details through this App. We do not request your location (GPS). The App does not access your contacts, microphone, or calendar. We do not process or store payment card details.
2. Permissions the App Requests
- Photo library / storage — On iOS, the app requests access to your photo library so you can select an existing photo for your store logo, product listings, or your commission payment receipt. On Android, no storage permission is requested; the app uses the system's built-in photo picker, which lets you select a photo without granting the app access to your device storage.
- Notifications — to alert you locally on your device when you receive a new customer message.
We only request the permissions above, and only for the purposes described.
3. How We Use Your Information
We use the information described above to:
- Create and manage your seller account and authenticate you
- Let you build and manage your store and product listings
- Process and verify your commission payments
- Provide you with the customer and order information needed to fulfill orders
- Enable in-app communication between you and your customers
- Show you performance analytics about your own store
- Apply the coupons you choose to create for customers
- Maintain the security, integrity, and normal operation of the App and our servers
We do not use your information, or the customer information you receive through the App, for advertising, and we do not sell it to third parties.
4. How We Share Your Information
We do not share your personal information with third parties for their own marketing or advertising purposes. Information is shared only as follows:
- With customers, limited to your store name, logo, description, and product listings, which are necessarily visible to customers browsing the marketplace, and any message you send them directly.
- With a delivery/shipping partner you choose to connect, we send your partner API key and store ID to enable that integration.
- As required by law, if we are legally obligated to disclose information, or to protect the rights, property, or safety of Vestrend, our users, or others.
Customer data you receive through the App (name, phone number, delivery address, and order details) is provided to you solely to fulfill orders, and you should only use it for that purpose.
We do not use any third-party analytics, advertising, or crash-reporting services in this App.
5. Data Retention
We retain your account, store, and product information for as long as your account remains active, or as needed to provide the App's services (for example, maintaining your order and commission payment history). If you delete your account (see Section 7), we delete or anonymize your personal data, except where we are required to retain certain records (such as commission payment records or order records) to comply with legal, tax, or accounting obligations.
6. Data Security
We take reasonable technical and organizational measures to protect your information, including secure on-device storage of your authentication tokens (via encrypted secure storage on your device), token-based authentication, and encrypted (HTTPS) transmission for all communication between the App and our servers. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You may:
- Access and update your store and profile information directly within the App.
- Delete your account at any time directly within the App, via the account deletion option in the app menu. Deleting your account permanently removes your account and associated personal information from our systems, other than data we are required to retain for legal or accounting purposes (such as historical order and payment records).
- Contact us (details below) to ask questions about your data or to request access, correction, or deletion outside the App.
8. Children's Privacy
The App is intended for adult sellers operating a business and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. International Users
Vestrend is based in Algeria, and your information is processed on servers we operate. By using the App, you consent to the processing of your information as described in this Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the “Effective date” above when changes are made. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: