Vestrend (“we,” “us,” “our”) operates the Vestrend customer mobile application, which allows users to browse products, place orders, and interact with sellers on the Vestrend marketplace.
This Privacy Policy explains what information we collect through the App, how we use it, and the choices you have.
This policy applies only to the Vestrend customer app. Vestrend's separate seller app is covered by its own Privacy Policy.
Looking for the seller app instead? Read the Seller App Privacy Policy
1. Information We Collect
1.1 Information you provide directly
- Account registration — When you create an account, we collect your email address, phone number, password, first name, and last name. You may also sign up and sign in using Google Sign-In, in which case we receive the authentication token and associated Google account information (such as your name and email address) needed to create and verify your account.
- Profile information — After registration, you may optionally add or update your profile picture, and edit your first name, last name, and phone number. You may also select product category interests to personalize your experience.
- Delivery addresses — To place an order, you must provide a delivery address, which includes: recipient first and last name, phone number, street address, state (wilaya), commune, and postal code. You may save multiple addresses to your account and mark one as your default.
- Orders and cart — When you add items to your cart or place an order, we collect and store the products and quantities selected, the address used for delivery, delivery type, applied coupon codes, and order totals (subtotal, discount, delivery fee, total), along with the order status and history. This information is linked to your account.
- Coupons — If you apply a coupon code at checkout, the code and its associated discount are recorded against your order.
- Product reviews — If you choose to leave a review, we collect your star rating, an optional written comment, and up to three photos you choose to upload. Your first and last name and profile picture are displayed publicly alongside your review.
- Chat messages — The App includes in-app messaging with sellers. We collect and store the text content of messages, the sender and recipient identifiers and email addresses, the conversation, timestamps, and read status.
- Seller reports — If you report a seller for a policy violation, we collect the details of your report along with any supporting evidence (photos) you choose to upload.
1.2 Information collected automatically
The App itself does not use analytics, advertising, or crash-reporting tools, and does not collect device identifiers (such as advertising IDs). Standard technical information (such as IP address and request timestamps) may be recorded in our server logs as part of normal, secure operation of our backend infrastructure, consistent with common industry practice.
Your selected app language is sent with each request to ensure content is delivered in your preferred language, and your language and theme preferences are stored locally on your device.
1.3 Information we do not collect
We do not collect your precise or approximate device location (GPS). The App does not access your contacts, microphone, or calendar. We do not process or store payment card details — orders are handled on a cash-on-delivery basis, and the App never transmits or stores card numbers.
2. Permissions the App Requests
- Photo library / storage — On iOS, the app requests access to your photo library so you can select an existing photo for your profile picture, a product review, or evidence in a seller report. On Android, no storage permission is requested; the app uses the system's built-in photo picker, which lets you select a photo without granting the app access to your device storage.
- Notifications — to alert you locally on your device when you receive a new chat message.
We only request the permissions above, and only for the purposes described.
3. How We Use Your Information
We use the information described above to:
- Create and manage your account, and authenticate you (including via Google Sign-In)
- Process and fulfill your orders and deliveries
- Enable communication between you and sellers via in-app chat
- Display your reviews and ratings to other users
- Personalize your experience based on your selected interests and language
- Apply coupons and discounts you choose to use
- Investigate and act on seller reports you submit
- Maintain the security, integrity, and normal operation of the App and our servers
We do not use your information for advertising or sell it to third parties.
4. How We Share Your Information
We do not share your personal information with third parties for their own marketing or advertising purposes. Information is shared only as follows:
- Google, solely to authenticate your identity when you choose to sign in with Google.
- With sellers, limited to what is necessary to fulfill your order (e.g., delivery name, phone number, and address associated with that order) or to respond to a message you send them.
- Publicly, within the App, for content you choose to make public — specifically, your name and profile picture alongside any review you post.
- As required by law, if we are legally obligated to disclose information, or to protect the rights, property, or safety of Vestrend, our users, or others.
We do not use any third-party analytics, advertising, or crash-reporting services in this App.
5. Data Retention
We retain your account and associated information for as long as your account remains active, or as needed to provide you the App's services (for example, maintaining your order history). If you delete your account (see Section 7), we delete or anonymize your personal data, except where we are required to retain certain records (such as order records) to comply with legal, tax, or accounting obligations.
6. Data Security
We take reasonable technical and organizational measures to protect your information, including secure on-device storage of your authentication tokens (via encrypted secure storage on your device) and token-based authentication for all requests to our servers. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You may:
- Access and update your profile information directly within the App (My Account section).
- Manage your saved addresses, adding, editing, or removing them at any time.
- Delete your account at any time directly within the App, via the account deletion option in the app menu. Deleting your account permanently removes your account and associated personal information from our systems, other than data we are required to retain for legal or accounting purposes (such as historical order records).
- Contact us (details below) to ask questions about your data or to request access, correction, or deletion outside the App.
8. Children's Privacy
The App is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. International Users
Vestrend is based in Algeria, and your information is processed on servers we operate. By using the App, you consent to the processing of your information as described in this Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the “Effective date” above when changes are made. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: