An essential right
At delivery, whether at home or at a pickup point, the buyer may inspect the product before paying. For pickup-point deliveries, the buyer may ask for the parcel to be opened in the manager’s presence. They may examine its general condition, its conformity with the listing, and the absence of visible damage.
What can you check?
- The general condition of the product
- Its conformity with the photos and description of the ad
- The absence of visible deterioration
Two possible situations
- Everything is consistent: You make the payment, the transaction is finalized.
- A problem is observed: The item does not match the description, is damaged, or is not the advertised size. You may refuse the order without paying anything.
If you choose not to check
If you prefer not to open the package or examine the product at time of delivery, and you make payment, you agree the article as is. After payment, no complaints on the condition or visible characteristics cannot be taken into account account.
Case of sizes
- Misleading size: You order an S, you receive an L, and the seller had no clarified this difference. This is non-compliance. You can refuse the order.
- Correct size: You order an S, you receive an S, but it is too small for your liking. The order is compliant. The seller described his item well. You must accept it and pay.
- To avoid doubts: Feel free to ask the seller for exact measurements before buying (length, width, etc.). The messaging system is there for this purpose.