Browse and communicate with complete confidentiality
Browse the listings available on Vestrend. If you have questions about an item, use the in-app messaging system to contact the seller. You can request additional photos, or details about the condition, material, or dimensions, with complete peace of mind.
What the seller will never see:
- Your phone number
- Your email address
- Your social media accounts
- Any information that could be used to contact you directly
You only ever communicate through Vestrend, and that stays true until the transaction is complete. This is our commitment to your security.
Placing an order
When you're ready to buy:
- Add the item to your cart
- Validate your cart to access the order summary
- Carefully check the price, delivery fees, and total amount
- Choose your delivery method: home delivery or pickup point
- Confirm the order for good by accepting the total amount shown
This confirmation constitutes a firm commitment to purchase.
Order acceptance, changes, and cancellation
Once submitted, your order is forwarded to the seller for review. In rare cases it may be refused or cancelled - for example if the item is unavailable, there's a pricing error, fraud is suspected, or delivery details are incomplete. You will be notified whenever reasonably possible.
You can request a change or cancellation as long as your order hasn't yet been handed over to our delivery partner. Once it's on its way, it may no longer be possible to change or cancel it.
After placing your order
Once your order is confirmed, Vestrend forwards it to its delivery partner.
- First call (departure confirmation): The delivery person calls you before leaving the depot. Please answer to confirm you'll be available.
- Second call (arrival on site): For home deliveries, the delivery person calls you again when they arrive at your address. Please answer to receive your parcel.
Your responsibility
If you answer the first call (confirming you'll be available) but don't answer the second call (the delivery person arrives and you don't come forward), this will be treated as a refused delivery. After two such incidents, sanctions may apply.
On delivery day
- Home delivery: The delivery person comes to the address you provided. You check the product in their presence before paying.
- Pickup point delivery: You go to the pickup point with a valid ID. You can ask for the parcel to be opened in front of the person in charge to inspect the product before paying.
If everything checks out, you pay in cash. If you're unavailable, you can designate someone you trust to receive the parcel and pay on your behalf.